The snowfall of 2009

On Saturday, December 18 Th, 2009, our neighborhood  got hammered with a massive snowstorm.  Approximately 22 inches of snow accumulated in my hometown. Now, I have to admit I hate snow.
However, I like the fact that a snowstorm brings out the best in neighbors.  It is refreshing to watch people who barely know each other offer a helping hand. For instance, people who are willing to help dig a neighbor's car out because a nurse  must cover his hospital shift. The willingness of one neighbor to share his snow blower with the young couple who just moved in the neighborhood. 
Perhaps what I like most is watching the children.  Their smiling faces, rosy with cold, slipping and sliding to go back up the sledding hill. And seeing big brothers and big sisters helping the younger ones along. 
I still hate snow; but memories of the  snowfall of 2009 will always bring a smile to my face.

Mike's Sporting Goods know for quality knowledge and service.

Customer service is an integral part of any business.  It is especially important to an online business.  Since customers do not get to meet you face to face, the online business must project friendliness, honesty, and a willingness to help the customer. 
Friendliness
Projecting friendliness with online customers is not an easy task.  Perhaps thinking as a customer would help. 
Honesty
Of course your business is honest.  Honestly also means if you made a mistake own up to it.  If you shipped the wrong item, say so and rectify the situation immediately. 
Willingness to help
The basic how can I help you just doesn't cut if for an online business.  For instance, a customer emails you and states I really want the personalized pink fishing hat; but, my order won't go through the payment system. You can respond just try again.  Or, you can take it one step further.  Email or call the customer, show empathy, and offer one or two solutions to the problem.
Remember the customer service golden rule.  Treat each customer as you want to be treated.